free shipping on all orders

Shipping policy

Shipping Policy — Ninth Calico LLC

Order processing

  • Orders are typically processed within 1–2 business days (excluding weekends and holidays).

  • During high-volume periods (launches, promos, holidays), processing may take up to 3 business days.

Shipping rates & delivery estimates

Shipping costs are calculated at checkout based on your location and the shipping method selected.

Estimated delivery times (after processing):

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days

  • Overnight Shipping: 1–2 business days

Delivery times are estimates and may vary due to carrier delays, weather, or peak shipping periods.

Tracking

  • Once your order ships, you’ll receive a shipping confirmation email with tracking information.

  • Tracking may take 24–48 hours to update after the label is created.

Shipping carriers

We ship using major carriers such as USPS / UPS / FedEx (depending on the order and destination).

Address accuracy & changes

  • Please double-check your shipping address at checkout.

  • If you notice an address error, email us as soon as possible at ninthcalico@gmail.com.

  • If an order has already shipped, we may not be able to change the address and the carrier may charge fees to reroute packages.

Returned to sender / undeliverable packages

If a package is returned to us due to an incorrect address, incomplete address, or failed delivery attempt:

  • We can reship it (additional shipping charges may apply), or

  • We can issue a refund for the items once returned (shipping charges are non-refundable).

Lost, delayed, or stolen packages

  • If your tracking shows delivered but you can’t find the package, please check with household members/neighbors and contact the carrier first.

  • If the package is still missing, email us at ninthcalico@gmail.com and we’ll help you troubleshoot.

(Optional stronger wording you can include if you want: “We are not responsible for packages marked delivered by the carrier. We’ll assist with claims, but replacements/refunds are handled case-by-case.”)

Damaged items

If your order arrives damaged:

  • Email ninthcalico@gmail.com within 48 hours of delivery

  • Include your order number and photos of:

    1. the item(s), 2) packaging, and 3) shipping label
      We’ll make it right.

PO Boxes & APO/FPO

We ship to PO Boxes and APO/FPO when supported by the selected carrier.

Returns (summary)

  • Returns are accepted within 30 days of delivery

  • Free return shipping

  • No restocking fee

  • No final sale items

For full details, please see our Return Policy.

Contact
Ninth Calico LLC
Email: ninthcalico@gmail.com
Business Address: 7582 South Las Vegas Boulevard, #286, Las Vegas, NV, 89123, US